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WHO TO CONTACT AT CARNES
Customer Service/Literature: 7:30 – 11:45 a.m., 12:15 – 4:00 p.m. (Central Time) Monday thru Friday
Inside Sales: 8:00 – 11:45 a.m., 12:15 – 4:30 p.m. (Central Time) Monday thru Friday
Credit ONLY fax: 608-845-6418
General email: carnes@carnes.com
PHONE: 608-845-6411
CUSTOMER SERVICE FAX: 608-845-6470
SALES & MARKETING FAX: 608-845-6504
| TARGETED JOB PRICING | Primary Contact(s) | Alternate(s) |
| All Product Requests - SEND FOR TJQ'S BY USING REP SYSTEM SOFTWARE | Roger Emerson | Appropriate Product Manager |
| PRODUCT APPLICATION, SPECIALS, ETC | Primary Contact(s) | Alternate(s) |
| Registers, Grilles & Diffusers | Mark Jones | Roger Emerson |
| Terminal Units | David Olsen | Brian Baker |
| Fan & Ventilators | Lori Taylor | Dick Paetow |
| Fire & Smoke Dampers | Lori Taylor | Dick Paetow |
| Louvers & Penthouses | Lori Taylor | Dick Paetow |
| Humidifiers | Duke Cramer | Mark Jones |
| Energy Recovery | Tom James | David Olsen |
| MESSAGES/TERRITORY COVERAGE | Primary Contact(s) | Alternate(s) |
| Any messages, Questions | Customer Service | David Olsen |
| INFORMATION SYSTEMS COMPUTER SUPPORT | Primary Contact(s) | Alternate(s) |
| Rep System / Electronic Selection / CD Rom | Chinou Thao | Tyson Patterson |
| ORDER INFORMATION/CHANGES | Primary Contact(s) | Alternate(s) |
| Order Status, Expedite Delivery (All Orders) | Beth Myers | Betty Leuzinger |
| 48-Hour/Quick Ship/Emergency Orders (All Orders) | Beth Myers | Betty Leuzinger |
| Shipping Dates / Transportation (All Orders) | Beth Myers | Betty Leuzinger |
| Return Authorizations | Betty Leuzinger | Beth Myers |
| FIELD SERVICE | Primary Contact(s) | Alternate(s) |
| Equipment problems, warranty requests | Betty Leuzinger | Product Line Managers |
| CREDIT (Credit ONLY Fax: 608-845-6418) | Primary Contact(s) | Alternate(s) |
| Customer Collection Problems | Shari Cash | Debbie Versnik |
| Credit Approval | Shari Cash | Debbie Versnik |
| Commissions (Checks or Statements) | Debbie Versnik | Shari Cash |
| Credit References (Fax Request to 608-845-6418) | Shari Cash | Debbie Versnik |
| Lien Waivers | Debbie Versnik | Shari Cash |
| Address/Name Changes | Shari Cash | Linda Veneman |
| SALES PUBLICATIONS | Primary Contact(s) | Alternate(s) |
| Literature | Kathy Convery | Dave Olsen |
| SALES & TERRITORY PROCEDURES/POLICY | Primary Contact(s) | Alternate(s) |
| Sales & Marketing Policy | David Olsen | Brian Baker |
| All Territories | Brian Baker | Andy Abbott |
| OEM/Export | Brian Baker | Andy Abbott |
Revised 04/30/13
FORM 30087Y