Carnes Company

Who To Contact


Customer Service/Literature: 7:30 - 11:45 a.m., 12:15 - 4:00 p.m. (Central Time) Monday thru Friday
Inside Sales: 8:00 - 11:45 a.m., 12:15 - 4:30 p.m. (Central Time) Monday thru Friday

Phone: 608-845-6411  •  Customer Service Fax: 608-845-6470  •  Sales/Marketing Fax: 608-845-6504

Credit ONLY fax: (608) 845-6418  •  General email: carnes@carnes.com

PRODUCT APPLICATION, SPECIALS, ETC Primary Contact(s) Alternate(s)
Registers, Grilles & Diffusers Mark Jones
Terminal Units Mark Jones
Fan & Ventilators Dick Paetow
Fire & Smoke Dampers Dick Paetow
Louvers & Penthouses Dick Paetow
Humidifiers Mark Jones
Energy Recovery Dick Paetow
TECHNICAL QUESTIONS Primary Contact(s) Alternate(s)
Ventilators & Energy Recovery Dick Paetow Brian Baker
Humidifiers, Registers, Grilles & Diffusers Mark Jones Brian Baker
Terminal Units Brian Baker Mark Jones
PARTS Primary Contact(s) Alternate(s)
All Product Parts Chris Stratton
INFORMATION SYSTEMS COMPUTER SUPPORT Primary Contact(s) Alternate(s)
Carnes Complete Tyson Patterson
CUSTOMER SERVICE/ORDER INFORMATION/CHANGES Primary Contact(s) Alternate(s)
Order Status, Expedite Delivery (All Orders) Deb Wealti
48-Hour/Quick Ship/Emergency Orders (All Orders) Deb Wealti
Shipping Dates / Transportation (All Orders) Deb Wealti
Return Authorizations Deb Wealti
FIELD SERVICE Primary Contact(s) Alternate(s)
Equipment problems, warranty requests Deb Wealti Product Line Primary Contact
CREDIT Primary Contact(s) Alternate(s)
Customer Collection Problems Thomas Lewison
Credit Approval Thomas Lewison
Commissions (Checks or Statements) Thomas Lewison
Credit References Thomas Lewison
Lien Waivers Thomas Lewison
Address/Name Changes Thomas Lewison
SALES PUBLICATIONS Primary Contact(s) Alternate(s)
Literature Product Line Primary Contact Product Line Primary Contact
SALES & TERRITORY PROCEDURES/POLICY Primary Contact(s) Alternate(s)
Air Distribution/ Air Conditioning Brian Baker
Air Movement/ Air Control Brian Baker
TARGETED JOB PRICING Primary Contact(s) Alternate(s)
All Product Requests - SEND FOR TJQ'S BY USING REP SYSTEM SOFTWARE Brian Baker Product Line Primary Contact